Returns & Exchanges
Are you not in love with your purchase? Girl No worries...Off The Hanger return policy is simple. We accept returns made within 14 days of purchase. This includes online, in-store and social media purchases. Customers must provide the original receipt and item(s) must be returned with the all tags attached in order to receive a Store Credit or to Exchange. No Exceptions and no cash refunds.
NOTE: Items "marked" on invoices or at check out with the word: SALE do not qualify for a refunds or store credit. All Sale Items are Final Sale. No Exceptions.
Before returning items to Off The Hanger's Fashion & Decor Studio, we must approve the return. Please send an email to: IamOffTheHanger@Gmail.com. Subject Line: RETURN
NOTE: We do not offer return shipping labels at this time. Delivery charges are only refundable/credited when our goods are faulty. For your protection and ours, we inspect ALL items before they are shipped to ensure that clients get the best quality.
If you would like to exchange your purchase for another item with a higher value, the extra cost of the exchange item will be required and client is responsible for the shipping of the new item.